Privacy Policy
Last updated: 22 September 2026
Framed By You respects your privacy. This policy explains how we handle personal information collected through our website and when you contact our Richmond framing studio.
Who we are
Framed By You is a picture framing business located at 190 Church Street, Richmond VIC 3121, Australia. You can contact us at studio@framedbyyou.com.au or on (03) 9427 7772.
Information we collect
When you submit a contact or enquiry form, email us, telephone us or visit the studio, we may collect information such as your name, email address, telephone number, enquiry details and any other information you choose to provide.
Our website may also collect technical and usage information, including your browser and device type, approximate location, pages visited, referring page, session information and interactions with the website.
How we use your information
We use personal information to:
- respond to enquiries and provide information about our framing services;
- prepare quotes and communicate about current or potential framing projects;
- operate, maintain, secure and improve our website and services;
- understand how visitors use the website; and
- meet legal, accounting or regulatory requirements.
We do not sell personal information.
Website analytics and session insights
We may use Google Analytics to understand website traffic and usage. Google Analytics may use cookies and collect information such as session statistics, approximate location, browser and device information, and interactions with pages.
We may use Microsoft Clarity to understand how visitors interact with the website through tools such as heatmaps and session playback. Clarity may record clicks, scrolling, mouse movement, page layout and technical performance information. Information entered into fields identified as privacy-sensitive should be masked by the service.
Google and Microsoft may process information on servers located outside Australia. Their handling of information is governed by their own privacy terms and settings.
Cookies and similar technologies
Our website and its service providers may use cookies or similar technologies to operate website features, remember preferences, measure website use and improve performance. You can restrict or delete cookies through your browser settings, although some website features may not work as intended.
Third-party services and embedded content
The website may include third-party services or embedded content, such as Google Maps, reviews and social-media content. These providers may collect information when you view or interact with their content. Their privacy policies apply to their collection and use of information.
Disclosure and storage
We may disclose information to trusted providers that help us operate the website, forms, email, hosting, analytics and business systems. We may also disclose information where required or authorised by law. Some providers may store or process information outside Australia.
We retain information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business records, resolve enquiries or meet legal obligations.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
Access, correction and privacy enquiries
You may contact us to request access to, or correction of, personal information we hold about you, or to raise a privacy concern. Contact studio@framedbyyou.com.au or write to Framed By You, 190 Church Street, Richmond VIC 3121. We will respond within a reasonable time.
Changes to this policy
We may update this policy when our practices, website services or legal obligations change. The current version will be published on this page with its updated date.